Policy Overview
Thank you for choosing SCENTA Custom Aroma Diffuser Factory. We are committed to providing high-quality aroma diffuser products and customization services. This Return & Refund Policy applies to all B2B wholesale and custom orders. Please read the following policy terms carefully before submitting any return or refund request.
Return Policy
1.Return Eligibility
To be eligible for a return, your item must meet the following requirements:
2.Non-Returnable Items
The following circumstances are not eligible for returns:
3.Return Process
Contact our customer service team via email or phone to explain the reason for return
Provide order number, product information, and relevant photos (if applicable)
Return Contact Information
Special Terms for Custom Products
Due to the specific nature of custom products, the following terms apply to all custom orders:
Custom products are generally not returnable without quality issues
Customer is responsible for confirming custom specifications and designs
Design modifications during customization may incur additional charges
Delivery times for custom products may be extended based on complexity
Custom products with quality issues will be repaired, remade, or refunded based on specific circumstances